Welcome toThe Decorated Room! A simple and classic handmade collection for your home + lifestyle. Please stay awhile!
All forms of payment is accepted through direct checkout through ETSY (no checks)
Your files will be available to download once payment is confirmed.
All items are shipped via USPS Priority or First Class International. US shipments take 2-3 days from the time it leaves our studio. International shipments vary based on location. We are not responsible for items once they leave our studio, but they are insured if there is damage or if it was not delivered due to PO error. We will work with you as we can submit a claim. A tracking number will be emailed to you as soon as your item has shipped.
International Shipping: We do ship internationally via USPS. We are not responsible for any taxes or fees with it arrives to the destination. Please be aware that once it leaves our studio, it is out of our hands.
Rush Service. If you purchase our Rush Service listing this allows us to bump the order to the front which cuts the production time and will be shipped normal priority. You must purchase the rush service listing. Letting us know in the notes section that you need it sooner will not bump it.
But please contact me if you have any problems with your order.
Because of the personalization nature of each product, and we make items as they are ordered (we don't keep stock) there will be no returns. Although if there is a mistake on our part, we will gladly replace the item at our expense.
We understand that sometimes cancellations occur. Because of the nature of our business (made to order and personalized), cancellation requests are permitted within 24 hours after purchase is made. After 3 days, there is a 15% cancellation fee if you need to cancel. If requested, we will refund your full purchase minus the 15% cancellation fee off of purchase price (not including shipping). You also have the option of converting it to Store credit which will be the full purchase price and you can use towards anything in our shop. Beyond the 3 days, cancellations are not accepted.
Please be aware in the wood crafted items, they are made using natural material and no one thing is exactly like. And that is including the stain. We will do our best to get it as close, but due to the handmade nature of each item, there will be slight variations.
All orders are non-refundable.
For our Larger items like shelves:
30 day Warranty
We will repair or replace items during this period, but the buyer is responsible for shipping expenses.
-Screw joints and Glued Joints
-Does not include cracking or splitting of wood. The material we use are natural material so there will be variations that are can't control but we will use the best looking wood as much as possible.
- Any wood movement issues and environmental issues
- Finish related Issues
- Any normal wear and tear
If a repair is deemed necessary, we will repair it at no cost. Buyer is responsible for any and all shipping related charges.
We do accept Custom Orders just convo us :)
Everything is made in our pet-free and smoke-free home studio.
We can't guarantee that every stitch is straight and perfect but what we can guarantee is that all my items are made with love and that it will do what it is suppose to do, and that is, make your life just a little brighter :)
1. Personal information and Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order that is not listed in our shop, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jun Basillo of TDRHandmade Studio by The Decorated Room, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at:
The Decorated Room
PO Box 12383
Ogden, UT 84412
Super easy :) just let us know in the notes section when you check out.
There are 3 options.
You can purchase our Rush service (this is not express shipping) which bumps your order to the front. It will be shipped normal priority via USPS.
Or you can purchase Express shipping. Keep in mind purchasing express shipping does not bump your order to the front. It will still have the normal turnaround time but shipping time is less.
Or you can buy both Rush Service and Express Shipping to cut production time and shipping time.
That just means the option to purchase a little pillow stand for your little pillow.
Yes! Yes you can. Just Convo us and we can discuss it further.
Yes we can! Just let us know in the notes section when you check out!
Yes you can!! Just convo us if it's a total different design that way we can discuss exactly how you want it.
But if it's just adding a name or changing a color or a quote using the same format of the current design, then you can just let us know in the notes section when you check out.
In order to have your order made sooner than the current turnaround time, you must add the Rush listing in your cart along with your items and make the purchase.
Letting us know in the notes section that you need it a certain time before the current turnaround or requesting to have it rushed will not be rushed. The rush listing must be purchased.
If you have any questions about the turnaround time or shipping, please convo us.
We can take any single sided pillow and turn it into a double sided pillow. You just add this listing to your cart based on the quantity of items you want to make doublesided. And then let us know in the note section what you would like on each side of the pillow.
We do upon request :) just let us know in the notes section that you would like to see the design proof before it's made. Otherwise we don't send proof if not requested.
Sending proof can also delay your item depending on how long it takes to get an approval response. If proof is requested, we will wait until we get a response approving the design before we make it.